Delivery & Returns

How much time will it take for the product to be delivered?

This depends on the products ordered. Original paintings are dispatched immediately once the order is placed. So it can reach you within 10 days within Canada and anywhere between 14-21 days worldwide. Prints, book and other items are printed to order so please allow 2-3 weeks for delivery. If you're still not sure, just contact us. We'll be happy to help.

Please use the Contact Us form to let us know in case you need the products urgently. We'll then try to hurry things for your convenience!

How much do I need to pay for the delivery?

Shipping is absolutely FREE on all items purchased from this site. This is a limited time offer and may expire after 31st Dec 2017.

I live outside Canada, will there be a customs or import fee?

You may be charged an additional fee by your local postal authority. Customs fees are determined by a number of factors, so please follow up with your local postal authority if you have additional questions.

Do I need to receive the delivery in person?
We are using FedEx and other courier services for delivering your purchased item which requires a signature on delivery. Please note: unfortunately, we are unable to deliver goods to BFPO or PO Box addresses.
Can I personally come or send someone to pickup my purchased products?
Yes, you can. If you are coming personally to pick up the purchased items then make sure to bring a proof of your identity. If you are sending someone to pickup the purchased product then make sure that the person is reliable as he/she will be responsible for delivering the products safely to you. The person coming for pickup must have proof of his/her identity, a copy of your proof of identity and a letter of authority duly signed by you which clearly specifies that you have authorised him/her to collect the products on your behalf. Please note: once the products are safely handed over, the responsibility towards delivering the purchased items are no longer with us. Once you pickup the purchased products from us, you cannot return them back for any reason.
Will I receive all the ordered items in one delivery?

When you order multiple items at a time, they may be shipped separately just so they can get to you faster. So you may not receive all of your items in a single delivery.

Can an order placed on this site be cancelled?
Unfortunately, you cannot cancel an order once you purchase. So, please be sure that you have selected the right item(s) before submitting your purchase order. In case you have used cheque for purchasing instead of online payment for your purchase thru this website then once the cheque is cleared, you cannot cancel your purchase for any reason.
Can a product be returned after it is received?

Original paintings are shipped in damage proof fiber tube and are fully insured at the time of shipping. You cannot return an original painting once purchased. For all other products purchased from this site, if you’re not satisfied with the product for whatever reason, just let us know within 2 days of receiving it using the Contact Us form.

You can then return it to us using the original packaging on the address specified in the Contact Us form. For a refund, the returned products must reach us within 30 days from the date of purchase. And, once we receive it back safe and sound, we will refund you in full for the product, or you can choose another one to replace it.

Please note: products returned in a damaged condition will not be accepted for refund or exchange. Also, we are not responsible for the return shipping.

Check the return policy for the commissioned painting here.